SmallBizGenius Analysis
Taskrabbit connects users with local taskers for help with various errands and projects. While many customers praise the convenience and quality of individual taskers, concerns arise regarding pricing transparency and customer service responsiveness.
Category Breakdown
Scores based on analysis of 296 recent reviews
Tasker Quality & Professionalism
8.5/10Many reviewers praise the quality and professionalism of the individual taskers they hire through Taskrabbit. They often mention taskers being on time, communicative, efficient, and skilled in their respective areas. For example, reviewers highlight taskers who were "easy to work with, very communicative, showed up on time" and those who "knew what he was doing".
65 reviews mention thisPricing & Fees
4.5/10A significant number of reviewers express concerns about Taskrabbit's pricing structure and fees. They often mention unexpected charges, high service fees, and a lack of transparency in the overall cost. One reviewer stated, "Taskrabbit prices has gone way up" while another mentioned being "very disappointed to see the extra $20 something an hour for Task Rabbit show up only AFTER I had spent a great deal of time selecting my person based mostly on price".
25 reviews mention thisEase of Use
8.0/10Several reviewers appreciate the ease of using the Taskrabbit app and website. They find the platform user-friendly for searching for services, browsing tasker profiles, booking tasks, and making payments. One reviewer noted, "Very user friendly app!" while another praised the "Seamless process - easy to use, and efficient".
15 reviews mention thisCustomer Service & Support
3.0/10Some reviewers report negative experiences with Taskrabbit's customer service, citing difficulties in contacting support and resolving issues. They often mention a lack of responsiveness and unhelpful support interactions. One reviewer stated that it's "impossible to reach Task Rabbit, no live..." while another described the support as "robotic".
10 reviews mention thisCommunication
7.0/10Good communication with the tasker is a recurring theme in positive reviews. Customers appreciate taskers who are responsive, provide updates, and clarify details before and during the task. Reviewers mention taskers who "contacted me immediately" and "remained in constant communication throughout the experience."
10 reviews mention thisTasker Reliability
6.0/10While many taskers are praised for their reliability, some reviewers report issues with taskers canceling or not showing up for appointments. This inconsistency in reliability can be a source of frustration for customers. One reviewer mentioned having "four cancel or no-show at the last minute."
8 reviews mention thisPros & Cons
What Customers Love
"I love whoever invented Task Rabbit. What a very clever and helpful idea."
"He arrived right on time, was extremely professional, and handled the TV mounting quickly and efficiently."
"Very user friendly app! Searching for services I needed, scrolling through options, booking, and payment were all easy."
"Mohamed, contacted me immediately after setting up the appointment and remained in constant communication throughout the experience."
"We're seniors and don't have a car so they do all sorts of errands for us and fix things and hang things, build furniture for us."
Common Complaints
"What I didn't like is the high cost of using Taskrabbit."
"3 stars because it's impossible to reach Task Rabbit, no live..."
"I'd had 2-3 wonderful experiences with TR in the past but this was the opposite. I had four cancel or no-show at the last minute."
"During the service, he accidentally damaged my TCL 55-inch Smart TV, which is now unusable."
"We were scammed and ripped off by our tasker. Your customer service is nonexistent."
Common Questions About Taskrabbit
Answers derived from customer review patterns
Is Taskrabbit legit and trustworthy?
Taskrabbit is a legitimate platform that connects users with local taskers, but experiences can vary. While many reviewers report positive experiences with reliable and skilled taskers, others have encountered issues with tasker reliability, property damage, or potential scams. It's crucial to carefully review tasker profiles, read reviews, and communicate clearly about the task requirements. While Taskrabbit aims to provide a secure platform, users should exercise caution and report any suspicious activity or misconduct.
Based on 30 reviewsDoes Taskrabbit have good customer service?
Customer service appears to be a pain point for some Taskrabbit users. A number of reviewers report difficulties contacting customer support and resolving issues. Some describe the support as unresponsive or unhelpful. However, it's important to note that these negative experiences don't represent every interaction, and some users may have had positive experiences with Taskrabbit's customer service.
Based on 10 reviewsIs Taskrabbit worth it for small business?
Taskrabbit can be a worthwhile option for small businesses needing temporary or project-based help. The platform offers a convenient way to find local taskers for various tasks, potentially saving time and resources. However, small businesses should carefully consider the pricing structure, including service fees, and be prepared for potential inconsistencies in tasker reliability and customer support. By thoroughly vetting tasker profiles and communicating clearly about project requirements, small businesses can increase their chances of a successful Taskrabbit experience.
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